Returns
Personalised, made-to-order pieces can’t be returned — but we’ll always make it right if something goes wrong.
Personalised and made-to-order pieces
Because each piece is made for you, and often carries a name, date or note, we can't accept returns for a change of mind.
If your order arrives damaged or wrong
Message us on WhatsApp within 48 hours of delivery with a few clear photos or a short unboxing video of the piece and the packaging. If it was damaged in transit, or is not what we confirmed with you, we will send a free replacement or give you a full refund — your choice.
Handmade variation is not a defect
Small differences in stitch, shape and shade are part of something made by hand. See our handmade variation policy.
Still have a question?
Ask us on WhatsApp (opens WhatsApp)